Refund & Return Policy

At Kisona Jewels, we strive to provide a premium and worry-free shopping experience. Each jewellery piece is handcrafted with care and attention to detail. However, if your purchase does not meet your expectations, we are here to help.

Return & Exchange Policy

Return / Exchange Window

You may request a return or exchange within 15 days of receiving your order.

Eligibility Conditions

• Product must be unused
• Original tags and packaging must be intact
• Request must be submitted within 15 days of delivery
• Requests should be raised via WhatsApp or email

Items Not Eligible for Return or Exchange

• Custom-sized or made-to-order jewellery
• Products purchased during sale or discount
• Items purchased from offline stores, exhibitions, or pop-up events

Damaged, Defective, or Incorrect Product

If you receive a damaged product, defective item, or wrong product, please notify us within 24 hours of delivery.

Required Details

• Unboxing video (mandatory)
• Clear photos showing the issue
• Order details

WhatsApp: +91-9928594699
Email: kisona.customercare@gmail.com

Important: Claims made without an unboxing video or after 24 hours of delivery will not be accepted.

Refund Policy

Refund Method

Prepaid Orders
Refund will be credited to the original payment method.

Cash on Delivery (COD) Orders
A secure link will be sent to your registered mobile number to submit your bank details.

Refund Timeline

• Refund Initiation: Within 24 working hours after product inspection
• Amount Reflection: Within 4–5 working days in your bank account

Note: Shipping charges are non-refundable.

Need Assistance?

Our support team is always available to assist you.

WhatsApp: +91-9928594699
Email: kisona.customercare@gmail.com